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iPad displaying 'Digital Marketing' surrounded by various office items.

5 Digital Marketing Actions to Help Your Small Business Thrive

Digital MarketingBy Kerrin Wallace26/01/2019

The responsibility of running a small business is real. Cash flow, quotes, follow-ups, day-to-day operations, sales and what is often left last on the list, marketing, especially, digital marketing. The responsibility is real, and so is the demand for your time and attention. If you want to increase your odds of small business success, the…

Despina Karatzias holding a #BeExcellent cardboard sign with a group of people in an outdoor field, alongside cut-out images of zebras.

Learning on The Move – Tourism Training Done Differently

Digital Marketing, Small Business, Social Media, TourismBy Kerrin Wallace01/06/2018

“ Tell me and I forget. Teach me and I remember. Involve me and I learn.” Benjamin Franklin Learning on the move and facilitating tourism training done differently has been a highlight for Institute of Excellence. It all started earlier this year when I had one of those exciting calls that started with ‘ I…

A notebook and laptop on a desk.

Digital Marketing for Small Business: Quick SEO Tips You Need to Know

Digital MarketingBy Kerrin Wallace21/04/2018

Are you tired of competitors outranking you on search engines? Does your small business offer a better product/service, yet you find competitors consistently rank higher than you in search engine ranking placements? The problem might be that you are overlooking some of the basics of search engine optimisation (SEO). Small tweaks to your website can…

Top-down view of a laptop on a table, a man holding a coffee with two hands, along with a phone and notes.

Digital Storytelling to Inspire Action in Your Tourism Business

Digital Marketing, TourismBy Kerrin Wallace20/03/2018

In our fast-paced, digital world, it’s essential to make your mark and establish a presence through different online and social media platforms. Every day in the tourism and small business worlds there is a lot to prioritise with your marketing efforts. Master digital storytelling is another way to help your business expand these efforts, its…

Benefits of Blogging for Your Tourism Business

Benefits of Blogging for Your Tourism Business

Digital Marketing, Small Business, Social Media, TourismBy Kerrin Wallace28/06/2017

One of the many things I love about developing training programs is the research phase. There are many benefits to blogging for tourism and I get ridiculously excited when I see it in practice. I am always on the look out for best practice examples of businesses going above and beyond to make a connection…

3 Things I Love About Teaching the Professional Diploma of Digital Marketing

3 Things I Love About Teaching the Professional Diploma of Digital Marketing

Digital Marketing, Small Business, Social MediaBy Kerrin Wallace12/06/2017

Digital Marketing 101 It is such a great feeling being able to be part of such a great experience. Teaching new students and even seasoned marketers gives me a new kind of special feeling. You know that type of feeling that comes with being able to share ideas and learn something new. Teaching Professional Diploma…

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  • Home
  • About
    • Our Story
    • Client Stories
    • Despina Karatzias
    • Accessibility
    • Awards
    • Balloon Girl
    • Press
    • Giving
  • Events
  • Training
    • All Training Programs
    • Tourism Workshops
    • Small Business Workshops
    • 2026/27 Course Guide
  • Services
    • All Services
    • Event Hosting
    • Speaking
    • Programs
    • Coaching
  • Online Courses
    • Design the Business You Want to Run
    • Start (and Keep) Your Small Business (opens in a new tab)
    • Designing Customer Experiences
    • Strategic Business Vision
    • Digital Accessibility (opens in a new tab)
    • Managing Challenging Customers (opens in a new tab)
    • AI Content Strategies for Tourism
    • Why Customer Service Is Not Enough (opens in a new tab)
    • Non-Tech SEO (opens in a new tab)
    • Tourism Quick Marketing Wins (opens in a new tab)
    • View all online courses
  • Podcast
  • Resources
    • All Resources
    • Blog
    • Shop
  • Contact
  • 0403 501 583
  • hello@instituteofexcellence.com