As a business leader, “change” is likely the only constant you manage. Throw in a pandemic, and change IS the only constant you are driving right now. It is a valid point that with change, comes opportunity. In the age of Covid-19 however, any opportunity calls for a transformation strategy.
As a small business owner, it’s important to realise that offering great products/services isn’t always enough. Today’s marketing environment is noisy and crowded. It’s like standing in a packed MCG on grand final day pre-COVID where everyone is shouting at once. The excellent news is mastering online marketing for small
Rest assured you don’t have to be a tech geek to know how Search Engine Optimisation (SEO) can drive traffic to your website, increase awareness, build demand, authority, and trust. But, to reap these rewards, you must understand how SEO works. Don’t worry, the art of findability is less complicated than you
If you missed my earlier blog post on how to virtually hug your visitors, you can catch up here, because we’re diving a little deeper in this guide to visitor servicing to explore into what it takes to create happily, repeat customers and what the visitor experience should look and function like in today’s world of smartphones and digital media.
New businesses spring up every day in Australia, and unfortunately, research shows us many disappear almost as fast. Assuming there’s a practical idea backed up by proper investment and a sound business plan, a core reason for small business closing their doors is a failure to grasp essential digital marketing
Starting your business venture can feel like an insurmountable hill of complex tasks and unexplored territory. I remember the day I set on my journey of starting my own business five years ago. Knowing which foot to put forward first was integral and paralysingly overwhelming when looking to
Hugging your visitor is a metaphor for delivering exceptional customer service. Synonymous with the word exceptional include rare, extraordinary, excellent and superior. No matter what industry or service you’re in, your customers all want the same thing. An enjoyable experience during which their needs and concerns are your
The best airlines experience flight delays. World-class restaurants send out wrong orders. And logistics providers could very well lose that important parcel you’re expecting.The truth is that no business or brand is immune to error. But perfection isn’t what builds excellency in a brand. Rather, it’s about meticulously planning every detail to prevent issues from occurring in the first place, and then anticipating what could go wrong and tailoring an appropriate response that will make your customers trust you even more.
A professional website is one of the most valuable assets your business will ever own. It’s the anchor of your entire digital identity, putting context to your company and helping visitors leap becoming a customer.
According to the Australian Bureau of Statistics, an excess of 60 per cent of small businesses stop working within the first three years of startup. It’s an unimaginably overwhelming figure, and it’s something that is tossed at numerous an energetic businessman who announces to the world that he/she is going to begin a new business venture.
4 Australian entrepreneurs weigh in on how to overcome the most significant challenges standing between you and the next level.Coming up with a rock star idea is tough enough, but entrepreneurs know it’s only the first of many problems. Ultimately, your ability to get people to listen and act on your solution can be the difference between success and spinning your wheels.If you’ve made it this far, you already have the entrepreneurial spirit inside of you. Now, it’s time to channel your intrapreneur and build your talent and culture that will help you continue to innovate and stay relevant. Start with the brainpower of these four entrepreneurs who once travelled your same path from startup to stardom.
Australia’s tourism industry is booming, but domestic travellers only make up about 65% of it. International visitors remain one of the biggest opportunities for businesses in Australia’s tourism industry. Accounting for more than 10% of the country’s total exports and more than $40 billion in spend in 2018 alone if
If you are searching for inspiration on how to win in business, consider reading one of these fifteen billionaire biographies and powerful must-read books for insights on success in both business and in life.
While many of the names on this list are well known, a few might be
Implementing effective ‘Playing to Win Strategies’ beyond the SWOT analysis has consumed me over many years of managing businesses. Talking about strategy this week has been prompted by the recent news that one of my favourite organisations to work with on many different levels, Destination Melbourne, will be winding down
As a tourism digital marketing trainer, learning on the move has always been the cornerstone of everything I ever wanted the Institute of Excellence to be. My recent Content Marketing and Social Media Masterclass was an example of this where we spent four weeks covering the elements of content marketing,
Intuitively I have always known there are great psychological benefits gained from a strong professional business network and it wasn’t until I started my own business that I validated this thought. Having spent my entire working life in travel and tourism and the world of digital marketing, often I am
Which is more crucial, the acquisition of new customers, or the retention of existing ones?
This question is a classic marketing conundrum; one that most misinformed business owner or marketer would quickly answer with “both, of course.” We are in the “Age of the Customer”, where businesses have become customer-centric;
If you want Facebook marketing to work for your business, you must develop a strategic plan of action for increased ROE, return on engagement. Simply posting content on Facebook and hoping for significant social media return on investment in your time, effort and advertising won’t work. Businesses approaching Facebook marketing
“ Tell me and I forget. Teach me and I remember. Involve me and I learn.”
Learning on the move and facilitating tourism training done differently has been a highlight for Institute of Excellence. It all started earlier this year when I had one of those exciting
Last night the Honourable Louise Asher MP hosted a ‘Women in International Business’ networking event in Mumbai, India sponsored by WE Connect International. The purpose of this event was to give Indian and Victorian women an opportunity to build the foundation of solid relationships and collaboration to further contribute to
Last Friday I had a call from my publisher to tell me my book ‘Adventures of a Balloon Girl‘ was not only ready it was delivered to my door step. I was not home at the time and I was glad. Suddenly I didn’t feel ready to see it, to
One of the greatest scientists of his time, Sir Isaac Newton, once said, “If I have seen further than other men it is because I have stood on the shoulders of giants”. Standing on the shoulders of those we respect, admire and who are achieving the results that we aspire
My new book Adventures of a Balloon Girl is a book about achieving excellence in small business as I reflect and share my journey managing Victoria’s leading ballooning company, Global Ballooning. Over the coming weeks I will unveil each chapter with a series of inspired blogs and videos.
In Chapter one
Last week I did something that was never NLP on my radar nor did I think was even possible for me. I completed and handed over to my publisher the first manuscript of my new book “Adventures of a Balloon Girl” for editing. When someone says to you, “You should
Neuro Linguistic Programming (NLP) consists of very effective techniques that give you back choices that you didn’t know you had. Even more than that, it is an attitude of curiosity, of wanting to learn new things, and explore possibilities. In order for anything from NLP to be successfully applied, there