School for Small Business Greatness

Tourism, Digital and Service Excellence

Welcome to the Institute of Excellence. We offer online courses and in-person training in digital marketing, social media, tourism, and customer and visitor service. Sign up today and begin your journey with practical, plain English training decoding what it means to be online and social in business. It’s no secret consumer behaviour is changing. In fact, the latest Sensis report told us 73% of adult Australians accessed the internet on their mobile phones during the past year alone. That’s 73% of your potential customers, existing customers and customers that don’t even know they need you yet. Your success in business matters! You have a gift and our mission is simple, give you the tools to share it!

Online Courses

Welcome to your school for small business greatness where we deliver and you drive the growing range of inspired online training courses for small business owners, marketers and managers.

Available to you 24/7 if you want to become a great leader, develop your customer and visitor service talents, implement powerful digital marketing strategies, grow your business using social media, set up a powerful digital marketing strategy or get up to speed on the latest technology trends affecting small businesses there is a bespoke solution for you and your business.

Contact us to discuss your online course needs.


In-Person Training Solutions

If you have a group of employees or a complete community of small business members that need professional training for their success, the Institute of Excellence team can work with you to provide live in-person training solutions that work for you. From social media training, digital and tourism marketing training, visitor and customer service guidance to leadership training, we can help your peers and co-workers learn from our team of experts. Contact us to discuss how we customise your training solutions to support your business and professional growth.

Contact us to discuss your needs.

Social Media
Presenting and Event Solutions

Social media event solutions are perfect for award gala ceremonies, business summits and industry conferences. The social media coverage will be posted on all of your social media pages as it real-time to create a buzz throughout the event and expose more people, purpose and place to those involved in your event, especially sponsors. In addition to this, an event hashtag can be promoted to attendees throughout the event, including conducting interviews with speakers and providing real-time announcements as the event progresses. Live interviews with winners and keynotes speakers during your coverage of the event means we will also capture hours of content such as interviews, product demos, entertainers, and Q&A sessions with keynote speakers and panellists, who will answer audience questions from the floor and hours of B-roll footage of your conference reception or dinner service and much more!

Contact us to discuss your social media presenting needs at your next event.

Customer Reviews

Prue Weir Beagle Motor Inn

Have just completed the 3 day Facebook Marketing for Tourism and found it to be most helpful. Very good material and slides and is something everyone should look at doing for their business. Thank you, Despina.

Mark Williams

Her knowledge of business is very broad and her ability to motivate and inspire is one of her greatest strengths. She’s been tough with me when needed but always delivered her message with just the right amount of enthusiasm and kindness.

Faye Hendeeksen

I just want to let everybody know how amazing it has been working with Despina for the last 12 months and it’s going to be amazing for the next 12 months. I guarantee you will come away with so much more than you already know. Do your selves a favour and have a chat to Despi you won’t regret it.

Popular Courses

Customer Centricity

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Non-Techie Small Business SEO

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Tourism Quick Wins

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