School for Small Business Greatness
Tourism, Digital and Service Excellence
Welcome to the Institute of Excellence. We offer online courses and in-person training in digital marketing, social media, tourism, and customer and visitor service. Sign up today and begin your journey with practical, plain English training decoding what it means to be online and social in business. It’s no secret consumer behaviour is changing. In fact, the latest Sensis report told us 73% of adult Australians accessed the internet on their mobile phones during the past year alone. That’s 73% of your potential customers, existing customers and customers that don’t even know they need you yet. Your success in business matters! You have a gift and our mission is simple, give you the tools to share it!
Online Courses
Welcome to your school for small business greatness where we deliver and you drive the growing range of inspired online training courses for small business owners, marketers and managers.
Available to you 24/7 if you want to become a great leader, develop your customer and visitor service talents, implement powerful digital marketing strategies, grow your business using social media, set up a powerful digital marketing strategy or get up to speed on the latest technology trends affecting small businesses there is a bespoke solution for you and your business.
Contact us to discuss your online course needs.
Training
In-Person Training Solutions
Contact us to discuss your needs.
Social Media
Presenting and Event Solutions
Contact us to discuss your social media presenting needs at your next event.
Customer Reviews
Prue Weir Beagle Motor Inn
Have just completed the 3 day Facebook Marketing for Tourism and found it to be most helpful. Very good material and slides and is something everyone should look at doing for their business. Thank you, Despina.
Mark Williams
Her knowledge of business is very broad and her ability to motivate and inspire is one of her greatest strengths. She’s been tough with me when needed but always delivered her message with just the right amount of enthusiasm and kindness.
Faye Hendeeksen
I just want to let everybody know how amazing it has been working with Despina for the last 12 months and it’s going to be amazing for the next 12 months. I guarantee you will come away with so much more than you already know. Do your selves a favour and have a chat to Despi you won’t regret it.
Popular Courses

Customer Centricity
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Non-Techie Small Business SEO
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Tourism Quick Wins
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Latest News
Insights, trends, strategies and how to resources on tourism, digital marketing & social media.