8 Visitor Information Services ‘Collaborate for Success’ Insights and Inspirations

Staying true to its theme ‘Collaborate for Success’ was an experience at the Visitor Information Services, just like this entire year, that we’ll never forget! A first Master of Ceremonies experience, what was initially going to be facilitating zooms, escalated to MC’ing a full out virtual conference over two days with the company of over…

Transformation Strategy In The Age of COVID

As a business leader, “change” is likely the only constant you manage. Throw in a pandemic, and change IS the only constant you are driving right now. It is a valid point that with change, comes opportunity. In the age of Covid-19 however, any opportunity calls for a transformation strategy. Take, for example, globalisation, innovation,…

How to Plan and Execute an Effective Digital Marketing Strategy

As marketing technologies, channels, and platforms evolve, the skill sets of small business owners and professionals must also evolve to be able to plan and execute an effective digital marketing strategy successfully. Technology has enabled marketing strategies to improve at a colossal rate. However, there are still a lot of fundamental principles that businesses of…

Chit Chat Series from the Young Tourism Network: Despina Karatzias

The Young Tourism Network (YTN) is a not-for-profit organisation which opens a network relevant to those in the tourism, travel, hospitality, events and accommodation sectors. It gives individuals the opportunity to learn and grow through professional development workshops and networking opportunities, gaining valuable knowledge and building strong relationships across the broader industry. The Institute of…

The Ultimate Guide to Visitor Servicing (and the #1 Secret Ingredient for Standout Experiences!)

If you missed my earlier blog post on how to virtually hug your visitors, you can catch up here, because we’re diving a little deeper in this guide to visitor servicing to explore into what it takes to create happily, repeat customers and what the visitor experience should look and function like in today’s world of smartphones and digital media.