Transformation Strategy In The Age of COVID

As a business leader, “change” is likely the only constant you manage. Throw in a pandemic, and change IS the only constant you are driving right now. It is a valid point that with change, comes opportunity. In the age of Covid-19 however, any opportunity calls for a transformation strategy.

How to Plan and Execute an Effective Digital Marketing Strategy

As marketing technologies, channels, and platforms evolve, the skill sets of small business owners and professionals must also evolve to be able to plan and execute an effective digital marketing strategy successfully.

Technology has enabled marketing strategies to improve at a colossal rate. However, there are still a lot

Chit Chat Series from the Young Tourism Network: Despina Karatzias

The Young Tourism Network (YTN) is a not-for-profit organisation which opens a network relevant to those in the tourism, travel, hospitality, events and accommodation sectors. It gives individuals the opportunity to learn and grow through professional development workshops and networking opportunities, gaining valuable knowledge and building strong relationships across the

Mastering Online Marketing for Small Business

As a small business owner, it’s important to realise that offering great products/services isn’t always enough. Today’s marketing environment is noisy and crowded. It’s like standing in a packed MCG on grand final day pre-COVID where everyone is shouting at once. The excellent news is mastering online marketing for small

The Art of Being Findable – SEO for (Non-Techie) Small Business

Rest assured you don’t have to be a tech geek to know how Search Engine Optimisation (SEO) can drive traffic to your website, increase awareness, build demand, authority, and trust. But, to reap these rewards, you must understand how SEO works. Don’t worry, the art of findability is less complicated than you

5 Essential Digital Marketing Strategies for Small Business Marketers

5 Essential Digital Marketing Strategies for Small Business Marketers

New businesses spring up every day in Australia, and unfortunately, research shows us many disappear almost as fast. Assuming there’s a practical idea backed up by proper investment and a sound business plan, a core reason for small business closing their doors is a failure to grasp essential digital marketing

Build excellence

Want to Build Excellency in Customer Service? Leave Nothing to Chance

The best airlines experience flight delays. World-class restaurants send out wrong orders. And logistics providers could very well lose that important parcel you’re expecting.The truth is that no business or brand is immune to error. But perfection isn’t what builds excellency in a brand. Rather, it’s about meticulously planning every detail to prevent issues from occurring in the first place, and then anticipating what could go wrong and tailoring an appropriate response that will make your customers trust you even more.

LinkedIn

LinkedIn 101: Beginners Guide for Professionals and Students

LinkedIn has fast become the social media networking tool of choice for a variety of reasons. Businesses across the globe are tapping into LinkedIn as a business growth tool for networking, marketing, and building professional credibility. Whether you are a seasoned professional or student in this quick LinkedIn Beginners Guide

8 Critical Elements of a Successful Website

8 Critical Elements of a Successful Website

A professional website is one of the most valuable assets your business will ever own. It’s the anchor of your entire digital identity, putting context to your company and helping visitors leap becoming a customer.

Business Growth

Building Business Intelligence and Growing What You Started

According to the Australian Bureau of Statistics, an excess of 60 per cent of small businesses stop working within the first three years of startup. It’s an unimaginably overwhelming figure, and it’s something that is tossed at numerous an energetic businessman who announces to the world that he/she is going to begin a new business venture.

Entrepreneurial DNA

How to Unleash Your Entrepreneurial DNA

4 Australian entrepreneurs weigh in on how to overcome the most significant challenges standing between you and the next level.Coming up with a rock star idea is tough enough, but entrepreneurs know it’s only the first of many problems. Ultimately, your ability to get people to listen and act on your solution can be the difference between success and spinning your wheels.If you’ve made it this far, you already have the entrepreneurial spirit inside of you. Now, it’s time to channel your intrapreneur and build your talent and culture that will help you continue to innovate and stay relevant. Start with the brainpower of these four entrepreneurs who once travelled your same path from startup to stardom.

International Tourism

Tapping into International Tourism

Australia’s tourism industry is booming, but domestic travellers only make up about 65% of it. International visitors remain one of the biggest opportunities for businesses in Australia’s tourism industry. Accounting for more than 10% of the country’s total exports and more than $40 billion in spend in 2018 alone if

How to Turbocharge Your Marketing with Micro-Influencers

As many advertising techniques can struggle to engage audiences, one method that is proving to be highly effective is influencer marketing. One of the biggest challenges though is finding the right partners to work with to promote your brand. That is until the rise of the micro-influencer, particularly after my

Let's talk strategy: Are you playing to play or playing to win?

Playing to Win: A Different Approach to Strategy for Your Business

Implementing effective ‘Playing to Win Strategies’ beyond the SWOT analysis has consumed me over many years of managing businesses. Talking about strategy this week has been prompted by the recent news that one of my favourite organisations to work with on many different levels, Destination Melbourne, will be winding down

Benefits of Regularly Posting Content to Your Website

Benefits of Regularly Posting Content to Your Website

You might not realise it, but taking care of your website is like taking care of your pet, or your garden. Or a particular plant like a bird of paradise, say. It looks fantastic when well taken care of, but without regular care, watering and pruning and removal of dead flowers

How to Craft an SEO and Content Marketing Strategy on a Budget

Small businesses aren’t just tasked with knowing their industry. Often, they also have to wear the hat of the marketing expert in addition to their other duties. It’s the only way they’ll survive in today’s competitive environment, especially if the budget doesn’t allow for outsourcing to a professional agency.
Part

10 Reasons Why Instagram Is Important For Your Business

Today, internet marketers agree that Instagram is the sweetheart of social media. The reasons are not far-fetched as it registers 1 billion active users monthly, with half of them following businesses.

Instagram has evolved to become a powerful marketing tool for businesses that look to improve their visibility and

5 Psychological Benefits You Gain from a Strong Business Network

Intuitively I have always known there are great psychological benefits gained from a strong professional business network and it wasn’t until I started my own business that I validated this thought. Having spent my entire working life in travel and tourism and the world of digital marketing, often I am

Content Marketing: 5 Reasons Your Website Needs a Blog

It’s a well-known fact a lot of businesses are now online. Data from the Australian Bureau of Statistics (ABS) shows on the one hand Australian citizens are voracious users of digital technologies and services, but on the other there isn’t the same level of usage or adoption among small businesses.

Customer Love: The Must-Have Requirement for a Better Customer Experience

Which is more crucial, the acquisition of new customers, or the retention of existing ones?
This question is a classic marketing conundrum; one that most misinformed business owner or marketer would quickly answer with “both, of course.”  We are in the “Age of the Customer”, where businesses have become customer-centric;

How To Create A Killer Facebook Marketing Strategy With These 5 Tips

If you want Facebook marketing to work for your business, you must develop a strategic plan of action for increased ROE, return on engagement. Simply posting content on Facebook and hoping for significant social media return on investment in your time, effort and advertising won’t work. Businesses approaching Facebook marketing

5 Digital Marketing Actions to Help Your Small Business Thrive

The responsibility of running a small business is real. Cash flow, quotes, follow-ups, day-to-day operations, sales and what is often left last on the list, marketing, especially, digital marketing. The responsibility is real, and so is the demand for your time and attention.
If you want to increase your odds

Werribee Open Range Zoo

Learning on The Move – Tourism Training Done Differently

“ Tell me and I forget. Teach me and I remember. Involve me and I learn.”
Benjamin Franklin
Learning on the move and facilitating tourism training done differently has been a highlight for Institute of Excellence. It all started earlier this year when I had one of those exciting

6 Ways to Grow Your Instagram Influence

5 Ways to Grow Your Instagram Influence

 

If you don’t have time to read, here is a short video summary 🙂
Do you want to grow your Instagram influence and personal brand? Social media has proven to be a valuable tool when it comes to reaching the masses. Your product and service is only

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