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Tourism Industry Leadership Program

  • 13/11/2016
  • In the Press

The Melbourne Tourism Industry Leadership Program (MTILP) is a ground breaking leadership development program that gives people with a demonstrated interest in the visitor industry an opportunity to grow as leaders. See what Despina has to say…

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Despina Karatzias speaking to a phone on a tripod with a ring light and green screen while batch recording videos for a 30-day marketing challenge

The 30-Day One-Channel Marketing Challenge That Will Grow Your Business Without Burning You Out

Despina Karatzias presenting a 90-day business planning workshop, Acting Up, The Next 90 Days, to women business owners at Eastern Innovation Business Centre

From Reactive to Strategic: How to Build a 90-Day Business Planning Rhythm That Sticks

Despina Karatzias facilitating an Institute of Excellence workshop for small business owners in Australia

The One-Page Business Plan, How to Get Clear on Where Your Business Is Going

iPad Pro with Apple Pencil on a white desk showing a notes app, with coffee cup and glasses in background, representing note-taking for tourism operators at Destination Australia 2026

What Tourism Operators Can Take From Destination Australia 2026

customer service training Melbourne

How to Choose Customer Service Training in Melbourne

Smartphone displaying multiple AI apps used for AI optimisation and digital search.

Beginner’s Guide to AI Optimisation (AIO): How to Make Your Tourism or Small Business Website Recommendable by AI

Close-up of a computer keyboard with a highlighted key labelled “Accessibility”, symbolising inclusive digital design and online accessibility.

Online Accessibility: 10 Evidence-Based to Strengthen Your Tourism and Small Business Performance

Two business professionals mapping ideas and strategy on a chalkboard in a modern workspace.

Strategic Planning With Examples: A Practical Guide for Businesses That Want Results

Keyboard keys displaying accessibility icons, including wheelchair access, hearing assistance, and a person using a white cane, representing digital accessibility and inclusive design.

Digital Accessibility: A Guide to Creating Inclusive Online Content

Smiling woman with red lipstick and hoop earrings in front of the Australian Regional Tourism Ltd logo.

3 Reasons to Celebrate World Tourism Day by Joining Australia’s Regional Tourism Leaders at the ART Convention in Mackay

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Every visitor and customer experience in Australia takes place on Aboriginal and Torres Strait Islander Country. The Institute of Excellence acknowledges the Wurundjeri Woi Wurrung people of the Kulin Nation, on whose land we are based, and the Traditional Custodians of all the places we deliver training and mentoring. We recognise their custodianship of land, sea, waters and culture for more than 60,000 years, and pay our respects always.

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  • Home
  • About
    • Our Story
    • Client Stories
    • Despina Karatzias
    • Accessibility
    • Awards
    • Balloon Girl
    • Press
    • Giving
  • Events
  • Training
    • All Training Programs
    • Tourism Workshops
    • Small Business Workshops
    • 2026/27 Course Guide
  • Services
    • All Services
    • Event Hosting
    • Speaking
    • Programs
    • Coaching
  • Online Courses
    • Design the Business You Want to Run
    • Start (and Keep) Your Small Business (opens in a new tab)
    • Designing Customer Experiences
    • Strategic Business Vision
    • Digital Accessibility (opens in a new tab)
    • Managing Challenging Customers (opens in a new tab)
    • AI Content Strategies for Tourism
    • Why Customer Service Is Not Enough (opens in a new tab)
    • Non-Tech SEO (opens in a new tab)
    • Tourism Quick Marketing Wins (opens in a new tab)
    • View all online courses
  • Podcast
  • Resources
    • All Resources
    • Blog
    • Shop
  • Contact
  • 0403 501 583
  • hello@instituteofexcellence.com

Digital Accessibility Course

Reach More People. Improve Engagement. Build Trust.

Learn how to create accessible, inclusive content that welcomes every visitor and strengthens your brand.

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