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Despina Karatzias on a newspaper headline

More Than Just Hot Air

In the PressBy Kerrin Wallace16/11/2016

Dandenong Journal Click here

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Tourism Industry Leadership Program

In the PressBy Kerrin Wallace13/11/2016

The Melbourne Tourism Industry Leadership Program (MTILP) is a ground breaking leadership development program that gives people with a demonstrated interest in the visitor industry an opportunity to grow as leaders. See what Despina has to say…

Institute of Excellence
Practical capability development for business, tourism and industry growth.

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Quality Tourism Accredited Business, accessibility information available
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Every visitor and customer experience in Australia takes place on Aboriginal and Torres Strait Islander Country. The Institute of Excellence acknowledges the Wurundjeri Woi Wurrung people of the Kulin Nation, on whose land we are based, and the Traditional Custodians of all the places we deliver training and mentoring. We recognise their custodianship of land, sea, waters and culture for more than 60,000 years, and pay our respects always.

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  • Home
  • About
    • Our Story
    • Client Stories
    • Despina Karatzias
    • Accessibility
    • Awards
    • Balloon Girl
    • Press
    • Giving
  • Events
  • Training
    • All Training Programs
    • Tourism Workshops
    • Small Business Workshops
    • 2026/27 Course Guide
  • Services
    • All Services
    • Event Hosting
    • Speaking
    • Programs
    • Coaching
  • Online Courses
    • Design the Business You Want to Run
    • Start (and Keep) Your Small Business (opens in a new tab)
    • Designing Customer Experiences
    • Strategic Business Vision
    • Digital Accessibility (opens in a new tab)
    • Managing Challenging Customers (opens in a new tab)
    • AI Content Strategies for Tourism
    • Why Customer Service Is Not Enough (opens in a new tab)
    • Non-Tech SEO (opens in a new tab)
    • Tourism Quick Marketing Wins (opens in a new tab)
    • View all online courses
  • Podcast
  • Resources
    • All Resources
    • Blog
    • Shop
  • Contact
  • 0403 501 583
  • hello@instituteofexcellence.com