Your workshop resources

Designing Customer Experiences That Bring People Back

Albury workshop, Tuesday 27 October 2026

Thank you for joining me. Here are today’s slides and your workbook, ready to take home. Print your 30-Day Plan, brief your team and start on Monday.

What’s included:

  • The workshop slides (PDF)
  • Your workshop workbook (PDF) with all three exercises: the Customer Experience Loop Audit, your Customer Experience Playbook and your 30-Day Plan. Type into it on your computer, or print it and write on it.

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One change, every customer, 30 days.