Fully Booked

Geelong Business IGNITE: Elevating the Customer Service Journey

Session 5 of 6 in the Geelong Business IGNITE Program, a fully subsidised, seven-month business capability program from the City of Greater Geelong (opens in a new tab) for Geelong-based and operated businesses.

This virtual session focuses on Elevating the Customer Service Journey.

This program is fully booked. Places were offered through Expressions of Interest, which closed on 5 October 2026.

  • 7 April 2027
  • 9:30 am to 12:30 pm AEST
  • Free
  • Fully Booked
  • Online

Fully booked

Want a program like this for your business community?

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What You'll Discover

  • 3 x live, in-person group training sessions
  • 3 x virtual group training sessions
  • 1 x 1:1 business coaching session
  • Strengthen financial literacy and sales systems
  • Elevate your customer service journey
  • Digital, AI and cyber security readiness
  • Ongoing online resources

Common questions

Can I still join the program?

The Geelong Business IGNITE Program is fully booked. Places were offered through Expressions of Interest, which closed on 5 October 2026.

Who is the program for?

Businesses based and operating in the City of Greater Geelong.

What does the program include?

Three live workshops at Wurriki Nyal, three virtual sessions, a 1:1 business coaching session and ongoing online resources, delivered over seven months.

Is there a cost?

No. The program is fully subsidised by the City of Greater Geelong.

When do sessions run?

All six sessions run from 9:30 am to 12:30 pm. Live sessions are at Wurriki Nyal in central Geelong and virtual sessions are online.

Can our council run a program like this?

Yes. The Institute of Excellence designs and delivers business capability programs with councils and regional partners. See how we can work together (opens in a new tab).

meet your trainer

Professional headshot of Despina Karatzias wearing a black blazer, smiling and looking directly at the camera.

Despina Karatzias

Founder, Institute of Excellence | Business and Tourism Capability Specialist

Despina is a certified trainer and business coach delivering practical training programs that turn strategy into real capability for business owners and industry leaders. Her expertise spans sales, marketing, operations, accreditation frameworks, and digital and AI readiness across small business and the visitor economy. Her belief is simple for herself and everyone she serves and supports: be better today than you were yesterday.