Delivered
Designing Customer Experiences That Bring People Back (Albury)
Hosted by AlburyCity (opens in a new tab), this free, three-hour, hands-on workshop helps Albury Wodonga businesses turn great service into reviews, referrals and return visits.
Bring your team. You’ll map your customer journey, find the moment where customers slip away, and leave with the words, the review ask and a 30-day plan to fix it.
Two sessions on the day. Choose morning or afternoon when you register.
- 27 October 2026
- 9:00 am to 12:00 pm or 2:00 pm to 5:00 pm AEDT
- Free
- Delivered
- SS&A Albury, 582 Olive Street, Albury NSW
Delivered 27 October 2026 with AlburyCity · 2 sessions
Bring this workshop to your community (opens in a new tab)What You'll Discover
- Map your customer journey across six stages and find your weakest link
- Welcome customers with questions that uncover what they want
- Give confident local recommendations and warm handoffs
- Ask every customer for a review, and respond to any review well
- Leave with one clear priority and a signed 30-Day Plan
- A workbook to keep, plus ready-to-use AI prompts for reviews and follow-ups
- Want to keep going? Explore the online course
Common questions
Should I come to the morning or afternoon session?
Whichever suits you. There are two sessions on the day, 9:00 am to 12:00 pm and 2:00 pm to 5:00 pm. Choose one when you register.
Can I bring my team?
Yes, and we encourage it. Frontline staff, managers and owners all shape the customer experience, so the workshop works best when the people who serve customers are in the room.
What will I leave with?
A map of your customer journey, the moment where customers slip away, the words to fix it, a review ask you can use straight away and a 30-day plan.
Is there a cost?
No. The workshop is free, hosted by AlburyCity.
Who is this workshop for?
Albury Wodonga businesses that want great service to turn into more reviews, referrals and return visits.
Meet your trainer
Despina Karatzias
Founder, Institute of Excellence | Business and Tourism Capability Specialist
Despina is a certified trainer and business coach delivering practical training programs that turn strategy into real capability for business owners and industry leaders. Her expertise spans sales, marketing, operations, accreditation frameworks, and digital and AI readiness across small business and the visitor economy. Her belief is simple for herself and everyone she serves and supports: be better today than you were yesterday.