I
11 topics
Business Intelligence
Clear thinking, sound planning and confident decisions.
- How to Start and Keep Your Small Business
- Strategic Planning for Growth
- Creating Proposals That Win
- Ethical and Responsible AI in Business
Training & Capability Programs 2026/27
Practical training for capable teams, businesses and destinations
Workshops, online programs, keynotes and tailored capability series for councils, tourism bodies, operators and small businesses across Australia. Every program is shaped around the results your people need.
Established 2014Over a decade building capability
Australia-wideCouncils, tourism bodies and businesses
In-person. Online. Self-paced.Always tailored to your audience
Outstanding Contribution by an Individual2022 Victorian Tourism Awards
Who we work with
One set of programs, delivered for three kinds of groups. Tell us who you are and we will shape the session to fit.
Councils, DMOs & tourism bodies
Multi-session capability programs, industry workshops and keynotes for the operators and teams in your region, mapped to your strategic priorities.
Tourism & hospitality operators
Specialist visitor economy training for owners, managers, frontline staff, VIC teams and volunteers who want to lift the visitor experience and grow bookings.
Small businesses & organisations
Practical business, marketing, service, leadership and AI training for owners, leaders and teams at every stage of growth.
Training categories
Every program is mapped to the IGNITE Capability Framework™. Choose a category below, or combine topics into a program built for your group.
G
14 topics
Marketing & Content
Tell your story, reach your audience and turn attention into action.
- Content Marketing Foundations
- Content Creation with AI
- Google Business Profile 101
- Email Marketing Essentials
N
9 topics
Customer Service & Experience
Turn every interaction into a reason to return.
- Delivering Exceptional Customer Experiences
- Managing Challenging Customers
- Online Reputation Management
- Customer Referral by Design
I
7 topics
Sales, Revenue & Finance
Price with confidence, sell without apology, manage money with clarity.
- Pricing for Profit
- Packaging for Profit
- Overcoming Sales Objections
- Revenue Growth Strategies
T
6 topics
Leadership & Culture
Lead with clarity and build teams that thrive.
- CTRL+ALT+DELETE to Reset Your Mindset
- Leading Through Change with Confidence
- From Team Member to Team Leader
- Designing a Culture People Want to Work In
E
13 topics
Digital & AI Capability
Work smarter with AI and digital tools, safely and strategically.
- AI Essentials for Smarter Business Operations
- Ethical AI for Grant Writing
- Website Readiness for AI Search
- Digital Accessibility for Business
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18 topics
Tourism & Visitor Economy
Specialist training for operators, destinations and VIC teams.
- Tourism IGNITE
- Delivering Exceptional Visitor Experiences
- Leading Your Visitor Information Centre
- Tourism Awards Edge: Submission Mentoring
Not sure where to start?
Take the free IGNITE Audit
The Business & AI Capability Audit takes 18 questions and 5 minutes. See where your business is strong across the six IGNITE pillars and where to focus your training first.
Start the auditHow we deliver
A keynote for 200 people or a self-paced course for one. Pick the format that fits your team, budget and location.
In-person workshops
Hands-on, high-energy sessions at your venue, with real conversation and peer learning.
Live online sessions
Facilitated video sessions with all the interaction of the room, from anywhere in Australia.
Self-paced courses
Available 24/7, so learners can move at their own pace and revisit content any time.
Keynotes & conferences
Tailored keynotes and MC services for conferences, summits and industry events.
Tailored programs
Multi-session programs for councils, DMOs and larger organisations, mapped to your priorities.
Business mentoring
One-on-one guidance for owners and leaders, as single sessions or ongoing programs.
“So many takeaway moments which will not only help our industry to grow and develop, but also our team as a destination marketing organisation.”
“She made a tailored program for us, focused on social media trends, customer review excellence and product packaging. Participants walked away with an increase in knowledge and confidence.”
“Despina’s research on the product prior to delivering it was fantastic. We ended up with a really engaging and productive session.”
Training enquiry
Let’s build the right program for your people
Tell us what you need and how you would like it delivered. Despina will review your enquiry and be in touch to talk through options.
What happens next
- Receive our latest Training Course Guide
- We review your topics and delivery needs
- We contact you to arrange a capability conversation
- You receive a tailored proposal
Want the full list of 78 topics?
The 2026/27 Training & Capability Course Guide covers every category, topic and delivery option in one place. Ideal for sharing with your team or program committee.