Customer Service, Reviews & Online Reputation Management

Course size: one-to-one or groups

This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.
Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.

– This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.
– Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.

– Learn how to create your Customer Service Vision so that it aligns to your customer values.
– Learn strategies on how to assess and respond to any reviews about your business.
– You will learn how to implement online reputation strategies.

Lesson 1: Evolution of customer experience
Lesson 2: How to deliver world class experience
Lesson 3: What you can do

Lesson 1: What TripAdvisor is and how it works
Lesson 2: Reputation Management
Lesson 3: Assessing and responding to reviews

Lesson 1: What are they saying about you?
Lesson 2: Monitor your feedback.
Lesson 3: Embracing Feedback

Learn how to create your Customer Service Vision so that it aligns to your customer values.
Learn strategies on how to assess and respond to any reviews about your business.
You will learn how to implement online reputation strategies.