Customer Service, Reviews & Online Reputation Management
Tourism Training: Customer Service, Reviews & Online Reputation Management
Course Objectives
Course size: one-to-one or groups
This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.
Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.
The Goal:
- This course helps tourism business owners and managers learn how to create world class customer experiences from the initial holiday research to leaving their hotel to go home.
- Reviews and online reputation is one of the upmost criteria for potential customers to make a final decision on where to go. You will learn how to embrace feedback and what strategies and actions you need to take to respond to all forms of feedback in the social domain.
The Wins:
- Learn how to create your Customer Service Vision so that it aligns to your customer values.
- Learn strategies on how to assess and respond to any reviews about your business.
- You will learn how to implement online reputation strategies.
Module 1: Customer Service
Lesson 1: Evolution of customer experience
Lesson 2: How to deliver world class experience
Lesson 3: What you can do
Module 2: Reviews
Lesson 1: What TripAdvisor is and how it works
Lesson 2: Reputation Management
Lesson 3: Assessing and responding to reviews
Module 3: Online Reputation Management
Lesson 1: What are they saying about you?
Lesson 2: Monitor your feedback.
Lesson 3: Embracing Feedback
Learning Outcomes
Learn how to create your Customer Service Vision so that it aligns to your customer values.
Learn strategies on how to assess and respond to any reviews about your business.
You will learn how to implement online reputation strategies.